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If you want to ask a question or talk through any issues or concerns, call the Stop it Now! confidential, freephone helpline on 0808 1000 900.

The helpline is available from 9am-9pm Monday to Thursday and 9am-5pm Fridays. Alternatively you can contact us for help and advice via email at this address:, with a response in 48 hours.

Emails received at this address are anonymised to preserve confidentiality, but please do not include details such as telephone numbers as this would be classified as identifying information. Please see our confidentiality policy below.

Also note that emails may not be replied to immediately due to high demand for the service. We aim to respond to all emails within 3-5 working days. If you are looking for immediate help, please contact the Helpline by phone.

Please read the Stop it Now!
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Useful Links

Internet Safety

UK Safer Internet Centre

This site contains advice on how to use the internet and new technologies safely and responsibly as well as a range of practical resources, news and events focussing on the safe and responsible use of the internet and new technologies.

Childnet International

A non-profit organisation working with others to help make the Internet a great and safe place for children.  You can access Jenny’s Story and Let’s Fight It Together (the cyber-bullying DVD) for this site.

Internet Matters

An internet portal which aims to direct parents and carers to credible and helpful information on how to keep children safe online.


A site about recognising and dealing with online hazards, setting up safe profiles on social networking sites and understanding how to manage personal information.

Think you Know

Provides the latest information on the sites young people like to visit, mobiles and new technology. It’s separated into different age groups: 5-7years, 8-10 years,11-16 years.  There is also a ‘parent/carer’ and ‘teacher/trainer’ section. It discusses what’s good, what’s not and what you can do about it.

That's not cool

This website has been created to help young people and their parents understand how mobile phones, instant messaging and online profiles are all digital extensions of who we are. It aims to give the tools to help people think about what is, or is not, okay in their digital relationships.

Google Family Safety Centre

Provides parents and teachers with practical tools to help them choose what content their children see online. Look out for the video tips on how to set up safe searching on Google and YouTube.
N.B Each of the search engines e.g. Yahoo, Virgin, Bing! will have their own internet safety pages. You can search for these on the home page.

Connect Safely

A forum where parents, teens, educators and experts discuss and learn about safe blogging and social networking.


Advice for parents and carers- identifying signs of bullying and how to respond to it appropriately

Mobile Phones, handheld devices and gaming

Vodafone Parent's Guide

Take the online test to give you an idea about how well you understand internet safety and new technologies. It’s quick and easy and will help you decide which parts of the website to visit. It provides information about how to apply internet safety strategies to mobile phones and handheld devices and how to manage excessive use of the new technologies.
N.B Each of the mobile networks e.g. O2, Orange, 3 etc. have their own internet safety pages. You can search for these using Google.

O2 Resource

This site is designed to help adults understand what kids really do on their mobiles and the internet. And it's also to help you talk to your kids openly about the risks, so they know how to protect themselves.


Information about online access on mobile devices, games consoles and portable media players.

Information on reporting inappropriate contact or illegal content 

Child Exploitation and Online Protection (CEOP) Centre
The CEOP Centre is the UK's national police agency set up to tackle online child sexual abuse. If you are worried about someone's behaviour towards a child, online or offline, you can report this at

Virtual Global Taskforce (VGT)

The Virtual Global Taskforce is made up of police forces around the world working together to fight online child abuse. The aim of the VGT is to build an effective, international partnership of law enforcement agencies that helps to protect children form child abuse. The objectives of the VGT are: to make the Internet a safer place; to identify, locate and help children at risk; and to hold perpetrators appropriately to account. This site provides advice, information and support to both adults and children to protect themselves against child sexual abusers. It also provides information on how to report inappropriate or illegal activity with or towards a child online.


The IWF was established in 1996 by the internet industry to provide the UK internet Hotline for the public and IT professionals to report criminal online content in a secure and confidential way.

Technical Support

Get Netwise

There are many tools available that parents can employ to guide their children to safe and rewarding online experiences. Here are some tips for choosing the tool or tools that are right for your family. Tools include filtering software, browsers for children and software that monitors time spent online.

Sites for children


A site designed to teach younger children about some of the pitfalls of the internet in a fun-way; using cartoons, quizzes and games

Club Penguin

Club Penguin is designed by Disney for 6-14 year olds.  It is a safe virtual world where children can play games and interact with friends.  Every message in the chat room is filtered to allow only pre-approved words and phrases. and block attempts to communicate a phone number or other personally identifiable information.  They also employ on-site staff to monitor activity and chat, receive reports of misconduct and provide personalized player support.  Players who engage in appropriate behaviour can be silenced or banned.

Hectors World

A site designed for 5 to 7 year olds.  Like Club Penguin it is a safe virtual world where children can interact with each other online.  It also has a number of cartoons which teach younger children how to use their computers safely.


Founded by parents of children directly affected by cyberbullying, this non-profit organisation provides support to those that are bullied online, and changes the behaviour of the bullies themselves, through education.


This charity aims to prevent bullying and child sexual abuse, by working with children and young people aged 6 to 19, concerned parents and grandparents, teachers and carers.


ChildLine is a confidential counselling service for children and young people. They can contact ChildLine about anything - no problem is too big or too small. You can phone ChildLine on 0800 1111, send them an email, have a 1-2-1 chat or send a message to Ask Sam. You can also post messages to the ChildLine message boards or text them.

Advice for parents of children with special needs 

This guide has been produced by Cerebra for children with special needs.

Learning Disabilities, Autism and Internet Safety:
A Parent’s Guide.

Visit their website at:


Sexting in schools: advice and support around self-generated images.
What do do and how to handle it.

This guide is for schools offers teaching staff practical advice about what to do if sexting happens in school, highlights the steps that need to taken and offers examples of best practice through case studis. It also gives an overview of the problem and offers an insight into the research and categorisation of sexting incidents. It highlights some activities that schools can do to highlight the issues and develop a 'whole school' approach.

International Internet Safety

International Internet Safety for Adults

Le Juste Click (French/Belgian)

Le Juste Click is an educational game developed in Belgium, aimed for teachers to use with a students aged 10 - 12.

Klicksafe Teaching modules for teachers & social workers (German)

Practical lesson materials, offering teachers practical tips for classroom work. Easy and don't require previous training. Developed on topics such as cyberbullying, social communities, data protection and privacy, mobile phones, sexuality and pornography, copyright. (Spanish)

Guide for parents and general public about how their children are using the tools provided by Web 2.0 such as Twitter, Facebook, Habbo and Second Life.

International Internet Safety for Children (Polish)

Created by Nobody's Children Foundation, a partner within the Polish Safer Internet Centre, this website is for Internet users aged 6-12 containing games, quizzes and competitions aiming to promote safe use of internet and raise awareness.

Vinz & Lou sur Internet (French)

Discover the Internet safely - a game created by the French Centre for Safer Internet Day. This is an interactive online game for children aged 7 - 12 and their parents. (Spanish)

An interactive website intended for young panellists a space for expression and communication. It is intended for 12-16 year olds and has a blog, a forum and a video gallery.

On The Web (Polish)

This resource is aimed at 13-17 year olds and is an educational resource developed by Nobody's Foundation and Microsoft, and it contains a 25-minute video presented by a popular Polish singer Ewa Farna. The film is complemented with class scenarios of online safety. Website Design & eCommerce Software Shopping Cart Solutions