For confidential information and advice contact the Stop it Now! helpline on

0808 1000 900

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If you want to ask a question or talk through any issues or concerns, call the Stop it Now! confidential, freephone helpline on 0808 1000 900.

The helpline is available from 9am-9pm Monday to Thursday and 9am-5pm Fridays. Alternatively you can contact us for help and advice via email at this address:, with a response in 48 hours.

Emails received at this address are anonymised to preserve confidentiality, but please do not include details such as telephone numbers as this would be classified as identifying information. Please see our confidentiality policy below.

Also note that emails may not be replied to immediately due to high demand for the service. We aim to respond to all emails within 3-5 working days. If you are looking for immediate help, please contact the Helpline by phone.

Please read the Stop it Now!
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We all use search engines; for example Google, Yahoo or Ask, and if we want an answer to something, chances are we will search the internet for it. Our children are no different.

While searching holds obvious benefits for children and young people – researching school projects for example – it also carries a risk of exposure to material that is inappropriate, potentially harmful or even illegal. 

Top Tips

  • Do some searching yourself. Test a few ‘innocent’ words and see what comes up. This is a good way to check your computer settings and ensure inappropriate content is being filtered out.
  • Talk to your child about being as accurate as possible when searching – the more words you use the more relevant the search results will be.
  • Remind children that not all information available on the internet is reliable. You must not believe everything you read!
  • Know the difference between ‘automated search results’ and ‘sponsored links’ which are results that are paid for. Search providers will differentiate between the two and it is important you can tell the difference.
  • Take the time to get to know the search provider you and your children use. Have a look at their safety advice and research their filtering processes.
  • Consider installing filtering software onto the computer to help protect your child from inappropriate / harmful content.
  • There are some search providers specifically designed for children to use – is one such site, is another. See also our Useful Links section.
  • If you come across inappropriate or harmful material – report it to the authorities. Find out more about reporting content in our Useful Links section.


Download this ‘Parents Guide to Search and Search Providers’ – created by Childnet International and the Home Office.

You can also read further information and advice on internet safety by following this link. Website Design & eCommerce Software Shopping Cart Solutions